Returns Policy

Last Updated: August 9, 2026

1. Bikes and Vehicle Purchases

Because inventory units may be titled, assembled, reserved, or specially prepared, all bike sales should be treated as final unless VoltRush USA confirms otherwise in writing before delivery.

2. Parts and Accessories

Unused, uninstalled parts or accessories may be eligible for return within 14 days if they are in original condition and packaging. Proof of purchase is required.

3. Special Orders

Special-order items, custom parts, electrical components, and installed components are generally non-returnable.

4. Damaged or Incorrect Items

If an item is incorrect or appears damaged at showroom pickup or local-delivery handoff, notify the team promptly so the condition can be reviewed and the appropriate next step can be determined.

Nationwide shipping is not currently available. Shipping-damage procedures will be published before ecommerce and carrier shipping launch.

5. Cancellations and Local Delivery

Contact the showroom before a bike is prepared, picked up, or sent for local delivery if you need to discuss cancellation. Any cancellation terms and the treatment of the current $198 local-delivery fee will be confirmed before payment or delivery is arranged.

6. Return Approval

Call 314-664-1185 before bringing back merchandise. Return approval helps us avoid delays and verify condition.